Working for our customers

Our goal is to make it easier for you to understand and comply with Victoria’s taxation legislation.

That’s why we continue to invest in both our people and our technology to improve our customers’ experience.

We apply our expertise and experience in administering state taxes, duties and levies to provide excellent customer assistance and support, educate our customers, contribute to policy and issue private rulings.

Key points
395,237 phone calls received
68,420 emails managed
8,875 completed contact centre surveys
81% customer satisfaction
1,530 private rulings and exemption decisions issued