Modernising our technology and providing an excellent customer experience are 2 of our strategic goals. To ensure we deliver on these goals, we continue to invest in making our online services even more innovative, accessible and easy-to-use.
In 2024–25, we upgraded existing systems and developed new ones to support the introduction of the short stay levy as well as changes to payroll tax, vacant residential land tax and the Victorian Homebuyer Fund.
Other key developments last year included:
- enhancing our customer service platform to make it easier for customers and employees
- strengthening the platforms that support our cybersecurity
- improving our automation tools to make systems changes faster, easier and more cost-effective
- completing the design of our future revenue management system
- successfully testing a new way to automatically manage incoming documents, improving processing times
- building a new data lakehouse to help us better understand and use our data.